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Wrong Answer Click Here to Try Again

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When trying to start an Function app, you might get this fault. Hither are some things you can try to fix the trouble. We've listed the almost common solutions first, so try them in social club.

"Something went wrong" error when open Office app

Restart your device

Wait a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Control Console

How you get to the repair tool depends on your operating system. Cull your operating system from the drop-down listing beneath.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Apps and Features on the popular-up carte.

    Screenshot of start menu showing Apps and Features

  2. Select the Microsoft Office product you desire to repair, and select Modify.

    Note:This will repair the entire Function suite even if it's just ane application y'all desire to repair such every bit Word or Excel. If you have a standalone app installed, then search for that application by proper name.

  3. Depending if your re-create of Office is Click-to-run or MSI-based install, you'll see the following options to continue with the repair. Follow the steps for your installation type.

    Click-to-run

    In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets stock-still. (The faster Quick Repair choice is also available, but it only detects then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair and then click Go on.

  4. Follow the instructions on the screen to consummate the repair.

  1. Correct-click the Get-go button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Console from the pop-up carte.

    Options and commands list see after pressing Windows logo key + X

  2. From Category view, under Programs, select Uninstall a plan.

  3. Right-click the Microsoft Office production you desire to repair, and from the driblet-down, select Modify.

    Annotation:If you take a suite such equally Microsoft 365 Family, Office Dwelling house & Student 2016, or Office Dwelling house and Student 2013, search for the suite proper name, fifty-fifty if it's just a particular application yous want to repair such equally Give-and-take or Excel. If you have a standalone application such every bit Word or Excel, search for the application proper noun.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Part installation type:

    Click-to-Run installation type:

    In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair pick is also available, but information technology only detects and and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

  1. Click the Showtime push button Windows 7 Start button > Command Panel.

  2. From Category view, under Programs, select Uninstall a programme.

  3. Click the Office production y'all want to repair, and then click Change.

    Note:If you have a suite such as Microsoft 365 Family, Office Dwelling house & Educatee 2016, or Office Home and Student 2013, search for the suite name, fifty-fifty if it's just a particular application you want to repair such every bit Word or Excel. If you lot have a standalone application such as Discussion or Excel, search for the awarding proper noun.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the post-obit for your Part installation type:

    Click-to-Run installation blazon:

    In How would you similar to repair your Office Programs, select Online Repair to brand sure everything gets stock-still, and then select Repair. (The faster Quick Repair option is also bachelor, just information technology only detects then replaces corrupted files.)

    MSI-based installation blazon:

    In Alter your installation, select Repair and and so click Continue.

  5. Follow the remaining instructions on the screen to consummate the repair.

Uninstall and reinstall Role

Uninstall Office using easy prepare

  1. Select the button beneath to download and install the Function uninstall back up tool.

    Download

  2. Follow the steps below to download the uninstall support tool co-ordinate to your browser.

    Tip:The tool may take a few minutes to download and install. Later completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left corner correct-click SetupProd_OffScrub.exe > Open up.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the popular-up window, select Save Fileand so from the upper-right browser window, select the downloads pointer > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser

  3. Select the version you desire to uninstall, and and so select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    Afterwards you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Function 2021 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Function 2007

Having trouble installing Function? Use the offline installer

If yous're even so having trouble installing Office using the steps in the install articles shown above, effort using the offline installer.

The Office offline installer may assistance bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, see Utilise the Office offline installer and select the correct tab for your version of Office.

Need more help?

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Source: https://support.microsoft.com/en-us/office/-something-went-wrong-error-when-you-try-to-start-an-office-app-4b4471dd-cf86-4a37-910d-35a01a6c7d17

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